Delivery Options Overview
At Pacific Smart Electronics, we make it easy to get genuine home appliances wherever you are in Kenya. Whether you are in Mombasa, Nairobi, Kisumu, Nakuru, or another part of the country, we can arrange delivery of your TV, refrigerator, washing machine, air conditioner, and other appliances.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
At Pacific Smart Electronics, we want you to be confident in your purchase. We encourage customers to inspect and confirm their appliance before accepting delivery or leaving our showroom.
Exchanges
If you receive an incorrect or damaged product, please contact us as soon as possible so our team can assess the issue and advise on the appropriate solution.
Product exchanges are subject to product condition, availability, and the applicable brand warranty or manufacturer terms.
Returns
Returns are handled on a case-by-case basis. Before returning any product, please contact Pacific Smart Electronics and provide details of the purchase and the reason for the return.
Products should be returned in their original condition, with the relevant accessories, packaging, receipts, and other purchase documentation where applicable.
Please note that products that have been installed, used, damaged after delivery, or altered may not qualify for a return or exchange unless the issue is covered under the applicable warranty.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
If a product develops a fault covered by its valid warranty, our service centre can assist with the appropriate after-sales support.
We also provide service centre support for TCL and Skyworth goods, subject to the applicable warranty and product terms.
For assistance with an exchange, return, or warranty claim, contact Pacific Smart Electronics before sending or transporting the product back.
Pacific Smart Electronics
Opposite Huduma Centre, Posta Mombasa
0722 339 740 | 0722 754 943 | 0100 026 070
FAQs
Yes. Pacific Smart Electronics offers countrywide delivery across Kenya. Contact us with your location and the appliance you would like to purchase so we can assist with the delivery arrangements.
Yes. Payment must be received before the appliance is dispatched for delivery. Our team will confirm your order and payment before arranging dispatch.
Yes. Valid warranty coverage is available where applicable. Warranty terms can vary depending on the product and brand, so we recommend confirming the warranty details before purchase.
Yes. Our service centre provides support for TCL goods, subject to the applicable product and warranty terms.
Yes. Our service centre also provides support for Skyworth goods, subject to the applicable product and warranty terms.
You can enquire about delivery for our range of home appliances, including televisions, refrigerators, washing machines, air conditioners, and more.
Our shop is opposite Huduma Centre, Posta Mombasa. Although we are based in Mombasa, we provide delivery services to customers across Kenya.
Contact our team with the product you want and your delivery location. We will confirm availability, payment requirements, and the appropriate delivery arrangements before dispatch.
Yes. Pacific Smart Electronics has its own service centre for after-sales support and appliance servicing.